Refund Policy
You pay TidyFilings to get a filing to Companies House. If that doesn't happen because of a fault on our side, you get your money back. Here's exactly when — in plain English.
Full refund — if the failure is on our side
We refund your fee in full when:
- a technical fault in our software stops your approved filing from being transmitted;
- we generate your accounts in the wrong format and Companies House rejects them for that reason;
- we take your payment but are unable to submit the filing at all.
In these cases we'll either fix the problem and resubmit at no extra charge, or refund you in full — your choice.
Rejected because of the information you entered
Companies House may reject a filing for reasons that come from the details you provided — for example incorrect figures, a wrong company authentication code, a period that's already been filed, or a company that isn't eligible for the accounts type chosen. This isn't a fault in our software, so the fee isn't automatically refundable.
But we won't leave you stuck: we'll help you correct the details and resubmit the corrected filing at no extra charge, so you don't pay twice to get the same filing accepted. If you'd rather not continue, contact us and we'll look at your case fairly.
Your right to cancel as a consumer
If you're a consumer, you normally have 14 days to cancel a service bought online. Filing is a digital service you ask us to perform, so:
- Before you approve and submit your filing: you can cancel for a full refund, no reason needed.
- Once you approve and we submit your filing: the service has been performed, so the 14-day cancellation right no longer applies to that filing. You'll be asked to acknowledge this at the point of filing. This does not affect the refund rights above, or your rights if the service was faulty.
None of this removes your rights under the Consumer Rights Act 2015 — if the service wasn't provided with reasonable care and skill, you're entitled to a repeat performance or an appropriate reduction, up to a full refund.
How to request a refund
Email privacy@tidyfilings.co.uk with the company number and the date of your filing. We aim to respond within 3 working days and to process approved refunds within 14 days, back to the payment method you used.
What we can't refund
- Late-filing penalties charged by Companies House — these come from filing late, which the fee doesn't cover. File in good time and there's nothing to pay.
- A filing that was accepted and correct but that you later changed your mind about.
Last updated 23 August 2026.